Surveys & satisfaction
Build surveys in French, English and Arabic. Collect NPS, CSAT and comments through expiring public links.
Customer experience, moving forward
Every voice matters. Make it an action.
From the first interaction to your online reputation, Reputia connects your surveys, teams and data. Listen to your customers. Understand their expectations. Act where it matters.
Built for your teams. Designed for every location.
All locations
Your experience at a glance
NPS+42
CSAT91 %
Responses1 248
Open cases12
Satisfaction over timeCSAT
Latest feedback
2/5“A warm welcome, but the wait was too long.”
From dissatisfaction to actionAssigned to the reception team
One platform. Many experiences.
HealthcareRetailAutomotiveHospitalityServicesMulti-site networks
From signal to improvement
A complete loop. Every voice has a place.
A visit, a purchase, a service: every interaction can be the beginning of a better experience.
- 01
Collect
Trigger a survey after an interaction through your configured channels.
- 02
Measure
Track NPS, CSAT and comments in one place.
- 03
Understand
Identify friction points and explore themes with optional AI.
- 04
Act
Assign cases and track actions through to resolution.
- 05
Improve
Connect satisfaction, public reviews and trends to guide your teams.
Everything is connected
Listening is just the beginning. Give every response a next step.
A shared foundation to measure experience, coordinate teams and track what changes.
Orchestrated communications
Email, SMS and WhatsApp sequences, reminders and fallback. Consent, sending windows and quotas are checked before sending. Provider setup required.
Cases & actions
Categorize, prioritize and assign cases. Stay on track with SLAs, notes, history, escalation and corrective actions.
Online reputation
Connect Google Business Profile to track reviews, prepare replies and send neutral invitations. Activation required.
Voice of Customer
AI-assisted sentiment, themes, trends and summaries. Corrections and decisions remain with your team. Optional module.
Data & multiple locations
CSV, API, SFTP and inbound email: shared mapping and deduplication. Manage locations and team access.
From dissatisfaction to resolution
Behind a low score, a relationship worth keeping.
Negative feedback opens a case, not a dead end. Your team gets context, an owner and a clear next step.
The follow-up is tracked. The relationship stays human.
Follow-up in progressCASE #0042
Low score received · deterministic detection
Case created · category and priority
Assignment · SLA deadline tracking
Customer contact · corrective action
Resolution and closure · root cause review
Product preview · illustrative data
Voice of Customer · Optional AI
Thousands of voices. A clearer picture.
Surface recurring themes, explore sentiment and compare periods. AI helps classify and summarize; your teams validate corrections, suggestions and replies.
Activation and provider setup required. Detectable personal data is minimized before analysis; this does not guarantee complete anonymization. No automatic decisions or publishing.
✦ AI-assisted summaryAI
68%
Sentiment
Positive68 %
Neutral21 %
Negative11 %
ReceptionWaiting timeCommunicationServiceBillingOrganizationDigital
Emerging signal · waiting time
Reception is appreciated. Waiting times recur in comments: examine the relevant time slots and clarify information given to customers.
Experience & reputation
A better experience continues after the visit.
Connect private feedback with public reviews. With Google Business Profile activated, track ratings, volumes, trends and reply history. Prepare a reply, review it, then publish it yourself.
- Private feedback
- Neutral invitation
- Public review
- Approved reply
Review invitations never depend on satisfaction scores. Every customer has the same opportunity to share their experience.
From headquarters to the front line
One shared view. Local action.
Compare NPS, CSAT, volumes and cases by location. Explore reputation trends in the connected module. The organization steers; teams handle their assigned cases.
Your organization
| Location | NPS | CSAT | Responses |
|---|---|---|---|
| Casablanca | +42 | 91 % | 428 |
| Rabat | +38 | 87 % | 312 |
| Marrakech | +51 | 94 % | 286 |
| Tangier | +35 | 86 % | 222 |
Connected to your everyday work
Your data already has a source. Give it a next step.
From CSV files to the API, interactions flow through a shared pipeline: mapping, validation and deduplication. Choose the channels that fit your organization.
Available
CSV
Manual import, preview, mapping and error reports.
Setup required
REST API
Revocable token, ingestion scope and idempotency key.
Setup required
SFTP
Authentication, host key verification and scheduled polling.
Activation required
Inbound email
CSV files received through a signed webhook. Inbound provider adaptation required.
Setup required
Delivery through the configured Laravel Mail transport.
Activation required
SMS · Twilio
Credentials and provider availability must be verified.
Activation required
WhatsApp · Meta
Meta Cloud credentials and approved templates required.
Optional
Google Business Profile
OAuth, Google API access and location mapping required.
One platform. Many experiences.
Great experiences belong in every industry.
For every team that puts customer experience first, from a single location to a multi-site network.
Healthcare
Evaluate reception and waiting times after a visit. Organize follow-up on dissatisfaction across practices and clinics.
Retail
Collect post-purchase feedback. Compare the in-store experience and track friction points.
Automotive
Measure satisfaction after delivery or a workshop visit. Assign complaints to the right team.
Hospitality
Listen to guests after their stay. Track reception quality and reviews across locations.
Services
Measure quality after each service. Centralize feedback and coordinate corrective actions.
Multi-site networks
Compare your branches. Share a common view of performance and put local teams in charge of action.
Trust is built
Your feedback matters. So does its protection.
Practical controls built into the product: organization isolation, role-based access and traceability of sensitive operations.
Organization isolation
Tenant context, data scoping, reference validation and access policies.
Controlled access
Roles, invitations, email verification, two-factor authentication and passkeys available.
Protected secrets
Encrypted connector secrets; API tokens are hashed and revocable.
Traceability
Case history and audit logs for sensitive operations.
Data lifecycle
Configurable retention, contact export and anonymization.
Controlled AI
Data minimization, quotas, human corrections and public review analysis disabled by default.
REPUTIA
Your customers are speaking. Ready to take action?
Let’s explore your customer journey and build a demo around your organization.
Request a demo