Surveys & satisfaction
Build surveys in French, English and Arabic. Collect NPS, CSAT and comments through expiring public links.
Everything is connected
Listening is just the beginning. Give every response a next step.
A shared foundation to measure experience, coordinate teams and track what changes.
All locations
Your experience at a glance
NPS+42
CSAT91 %
Responses1 248
Open cases12
Satisfaction over timeCSAT
Latest feedback
2/5“A warm welcome, but the wait was too long.”
From dissatisfaction to actionAssigned to the reception team
From signal to improvement
A complete loop. Every voice has a place.
A visit, a purchase, a service: every interaction can be the beginning of a better experience.
- 01
Collect
Trigger a survey after an interaction through your configured channels.
- 02
Measure
Track NPS, CSAT and comments in one place.
- 03
Understand
Identify friction points and explore themes with optional AI.
- 04
Act
Assign cases and track actions through to resolution.
- 05
Improve
Connect satisfaction, public reviews and trends to guide your teams.
Everything is connected
Listening is just the beginning. Give every response a next step.
A shared foundation to measure experience, coordinate teams and track what changes.
Orchestrated communications
Email, SMS and WhatsApp sequences, reminders and fallback. Consent, sending windows and quotas are checked before sending. Provider setup required.
Cases & actions
Categorize, prioritize and assign cases. Stay on track with SLAs, notes, history, escalation and corrective actions.
Online reputation
Connect Google Business Profile to track reviews, prepare replies and send neutral invitations. Activation required.
Voice of Customer
AI-assisted sentiment, themes, trends and summaries. Corrections and decisions remain with your team. Optional module.
Data & multiple locations
CSV, API, SFTP and inbound email: shared mapping and deduplication. Manage locations and team access.
From dissatisfaction to resolution
Behind a low score, a relationship worth keeping.
Negative feedback opens a case, not a dead end. Your team gets context, an owner and a clear next step.
The follow-up is tracked. The relationship stays human.
Follow-up in progressCASE #0042
Low score received · deterministic detection
Case created · category and priority
Assignment · SLA deadline tracking
Customer contact · corrective action
Resolution and closure · root cause review
Product preview · illustrative data
Voice of Customer · Optional AI
Thousands of voices. A clearer picture.
Surface recurring themes, explore sentiment and compare periods. AI helps classify and summarize; your teams validate corrections, suggestions and replies.
Activation and provider setup required. Detectable personal data is minimized before analysis; this does not guarantee complete anonymization. No automatic decisions or publishing.
✦ AI-assisted summaryAI
68%
Sentiment
Positive68 %
Neutral21 %
Negative11 %
ReceptionWaiting timeCommunicationServiceBillingOrganizationDigital
Emerging signal · waiting time
Reception is appreciated. Waiting times recur in comments: examine the relevant time slots and clarify information given to customers.
Experience & reputation
A better experience continues after the visit.
Connect private feedback with public reviews. With Google Business Profile activated, track ratings, volumes, trends and reply history. Prepare a reply, review it, then publish it yourself.
- Private feedback
- Neutral invitation
- Public review
- Approved reply
Review invitations never depend on satisfaction scores. Every customer has the same opportunity to share their experience.
From headquarters to the front line
One shared view. Local action.
Compare NPS, CSAT, volumes and cases by location. Explore reputation trends in the connected module. The organization steers; teams handle their assigned cases.
Your organization
| Location | NPS | CSAT | Responses |
|---|---|---|---|
| Casablanca | +42 | 91 % | 428 |
| Rabat | +38 | 87 % | 312 |
| Marrakech | +51 | 94 % | 286 |
| Tangier | +35 | 86 % | 222 |
REPUTIA
Your customers are speaking. Ready to take action?
Let’s explore your customer journey and build a demo around your organization.
Request a demo