Healthcare
Evaluate reception and waiting times after a visit. Organize follow-up on dissatisfaction across practices and clinics.
One platform. Many experiences.
Great experiences belong in every industry.
For every team that puts customer experience first, from a single location to a multi-site network.
Retail
Collect post-purchase feedback. Compare the in-store experience and track friction points.
Automotive
Measure satisfaction after delivery or a workshop visit. Assign complaints to the right team.
Hospitality
Listen to guests after their stay. Track reception quality and reviews across locations.
Services
Measure quality after each service. Centralize feedback and coordinate corrective actions.
Multi-site networks
Compare your branches. Share a common view of performance and put local teams in charge of action.
From headquarters to the front line
One shared view. Local action.
Compare NPS, CSAT, volumes and cases by location. Explore reputation trends in the connected module. The organization steers; teams handle their assigned cases.
Your organization
| Location | NPS | CSAT | Responses |
|---|---|---|---|
| Casablanca | +42 | 91 % | 428 |
| Rabat | +38 | 87 % | 312 |
| Marrakech | +51 | 94 % | 286 |
| Tangier | +35 | 86 % | 222 |
From dissatisfaction to resolution
Behind a low score, a relationship worth keeping.
Negative feedback opens a case, not a dead end. Your team gets context, an owner and a clear next step.
The follow-up is tracked. The relationship stays human.
Follow-up in progressCASE #0042
Low score received · deterministic detection
Case created · category and priority
Assignment · SLA deadline tracking
Customer contact · corrective action
Resolution and closure · root cause review
Product preview · illustrative data
REPUTIA
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